The Great Questions of Board Books
What age group are these books intented for?
Little hands love our board books! As soon as a child is born, they just have to have a siddur (personalized with their own images, and colors to match their palette). And the board book age lasts in fact until a kid is 4 or 5. So this makes a great gift for an upshernish or such. Why not just get your kid a new one each year for their birthday?
Our books are tested and comply with the ASTM and CPSIA standards as well.
What sizes do the books come in?
Our board books are about 5.5 inches x 5.5 inches. The pages are pretty thick, but not too thick. We will be offering alternative sizes in the future.
Do you only offer board books?
Yes, we currently only offer board books. We will be offering alternate formats in the future.
Can I customize my book beyond the options you provide?
We suggest that you first take a look at our Design Assistance page, where you will likely find the answer to your question within our detailed descriptions. If you have a more custom request, just reach out to us at firstname.lastname@example.org with the details and we'll let you know what's possible on our end.
Aside from that, please note that on the mobile editor the editing options are limited. You’ll have more options if you open your project from a computer. You can access an existing project by logging into your account.
Can you help me please??
Do I have to take pictures which match your template?
Absolutely not! Any picture works anywhere – your child just wants to see pictures of them and of Mommy and Daddy.
How do I know if the quality of images is good enough?
If there’s any reason for concern, your image will be flagged in the designer and you’ll get a notification there.
How long should it take to design my book?
It should take just 5 to 10 minutes to place your images and name in the book.
If you want to make further changes, then the sky’s the limit. But we don’t suggest you try to make it totally totally perfect, rather to just order a second one for their next birthday!
Can I design a book on my phone or tablet?
Of course! We really like the mobile interface in fact, and it should provide all the functionality you need to create a beautiful book.
On a much smaller screen, our mobile designer may be missing some options. You may not see the copy and paste functions and the redo option, and you might not be able to move or resize some of the elements on the page.
For the full experience, try using a computer. You can also go back and forth, just make sure to save your project often.
ORDERS, SHIPPING, AND RETURNS
How long will it take to receive my order?
Your book should arrive in 2-3 weeks. We do offer options to expedite the shipping process.
Go ahead and choose the expedited option on the shipping page to receive your item in about 1-2 weeks, cutting a week off the delivery time.
If you have a specific date when you need your book delivered, just enter that into the notes and select the expedited shipping option, and we’ll do what we can to meet your delivery requirements.
If you really need this rushed, see below the next question…
How fast can you rush my book to me?
We should be able to get it to you pretty quickly. Just reach out to us prior to placing your order.
Can I edit or cancel my order?
Can I change the shipping or payment options on my order?
Can I get a coupon?
Usually! Just check out our Instagram, Facebook, or other social media feeds and you should be able to fine a great coupon to use!
Can I return my book? What's your return policy?
We stand behind all the items we sell. If you found any defect in your order, just reach out and we’ll do everything we can to make it right for you.
If you just don’t like the design you put together, and you’d like to give it another shot, we may be able to work with you to provide a discount on your next order. Just reach out to us at email@example.com and we’ll do what we can to help you out.
In terms of buyer’s remorse when there is no defect, since this is a personalized item we unfortunately do not accept returns.
Can I order another copy of a book we bought in the past?
Yes – we’re glad you liked it! Just head over to the ‘Your Projects’ page, and you should see the book you already ordered still over there. Open it up, make any changes you want, and proceed to check out.
If you need any help locating your previous order, just reach out to us at firstname.lastname@example.org and we’ll do what we can to help you out.
I started a project and I did not save it. How can I recover my work?
Your project may be saved within your browser. Try to navigate to the link where you were originally working on your book, using the same computer and same browser, and it may just open.
You will be asked, ‘Do you want to recover your work?’ - press yes.
If you can’t find the link to your project, contact us at email@example.com and we’ll do what we can to help you out.
I saved my project but I did not create an account. How can I recover my work?
- First, create an account at https://www.alefbook.org/account/
- Then, click ‘Your Projects’, and you should see your book there!
- If that doesn’t work, you can try to navigate to the link where you were originally working on your book, using the same computer and same browser, and it may just open. You may be asked, ‘Do you want to recover your work?’ -press yes. See the question above called 'I started a project and I did not save it. How can I recover my work?' for more detailed instructions.
- If you still need assistance, reach out to us at firstname.lastname@example.org and we’ll do what we can to help you out.
I saved my project, how can I find it now?
- Click ‘Your Projects’, and you should see your book there!
- If that doesn’t work, you can try to navigate to the link where you were originally working on your book, using the same computer and same browser, and it may just open. You may be asked, ‘Do you want to recover your work?’ - press yes. See the question above called 'I started a project and I did not save it. How can I recover my work?' for more detailed instructions.
How long do you save my project for?
I forgot my password. How can I recover it?
I want to order a few copies
I want to print a bunch of books for my class
I want to mass produce a book
We want to provide our students with a populated design at a subsidized price
We want to encourage our friends to print books for their children
MEANING OF THE BOOKS & TEXT
What’s a Siddur?
Why do kids need a Siddur?
How do kids use a Siddur?
Coming soon! Check out the above links meanwhile, and don't hesitate to reach out. You can also contact your local Rabbi for a more personalized answer to this and other Judaism related questions.